We obtain information about you from a variety of sources. You provide information about yourself, for example, by completing the SPG Account sign-up form. This form asks for your first and last name, e-mail address, mailing address, day and evening telephone number, Social Security number, date of birth and the creation of your unique password. Information about you may also be obtained from credit-reporting agencies, SPG affiliates, other third-party commercial vendors to financial services firms, and/or your use of SPG’s services. We call this information, “Merchant Account Information.” Merchant Account Information is used to identify you, prevent possible fraud, and in connection to delivering SPG Account services to you.
Disclosure of Information
We use Merchant Account Information in connection with delivering payment services to you. In order to conduct financial payment-related transactions and/or to effectively deliver payment services securely to you, while minimizing the risks of financial loss, it is often necessary to communicate such Merchant Account Information to or with financial institutions such as Visa®, MasterCard®, Discover® Card Services, banking institutions involved in supporting, clearing or settling payment-related transactions, our corporate affiliates and/or other companies we work with.
If SPG is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We take commercially reasonable physical, electronic, and procedural steps to help safeguard your Merchant Account Information. Our web site takes precautions to protect your information. When you submit sensitive information via the web site, we take reasonable commercial measures to protect your information both online and off-line.
When the registration form or a transaction form asks you to enter sensitive information (such as credit card number, checking account information, and/or your Social Security number), that information is electronically encrypted and is protected using Transport Layer Security (TLS). While on a secure page, such as the registration form or transaction forms, the lock icon on the bottom of web browsers such as Google Chrome and Microsoft Internet Explorer, becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’.
While we follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it, we also take additional reasonable commercial measures to protect your information offline. All your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (such as SPG’s database administrators, security department employees, and customer service representatives) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Periodically, as well as any time new policies are added, our employees are notified and/or reminded about the importance of privacy and what they can do to ensure our customers’ information is protected. The servers that store personally identifiable information are kept in a secure environment. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security at SPG’s web site, please contact us at SPG customer service.
Cookies and other Tracking technologies
Technologies such as: cookies, beacons, tags and scripts are used by SPG and our marketing partners, affiliates, or analytics and our service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
Third parties provide certain features on our site, e.g., tracking visitors to our websites or displaying advertising based upon your Web browsing activity using LSOs such as Flash to collect and store information. To manage Flash LSOs please click here:http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Third parties display advertising on our Web sites and manage our advertising on other sites. These third parties may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
SPG uses e-mail links located on the “contact us” page to allow you to contact us directly with any questions or comments. We read every message sent in and try to reply promptly to everyone. This information is used to respond directly to your questions or comments. We may also file your comments to improve the web site and program or may review and discard the information.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Social Media Features
When available, if you elect to use the SPG referral service for informing a friend about SPG Pay, we will ask you for the friend’s name and e-mail address. We will automatically send the friend a one-time e-mail inviting SPG to visit the web site and register for the service. We store this information for the sole purpose of sending this one-time e-mail.
Newsletter, Promotions and Correspondence
SPG sends all new members a welcoming e-mail. By registering with SPG Pay, you also agree to receive e-mail notifications and confirmations that are not optional (such as transaction details, changes made to your profile, etc.) when using our payment systems. Established members will receive information on special promotions and a newsletter, including product and service updates. Out of respect for your privacy, we present the option to not receive these types of communications. Please refer to the “Opting Out” section below.
We may occasionally present a special promotion. To qualify for entry, we may ask you to provide personal information. If we plan to share that information with any sponsor(s), we will inform you of that intent in the specific newsletter or promotion.
You are given the opportunity to ‘opt-out’ of receiving further information from SPG about special promotions or product updates. The registration form has an ‘opt-out’ mechanism so you can choose whether you want marketing material or product updates. If you no longer wish to receive service updates or promotional materials from SPG Pay, you may opt-out of receiving these communications by editing your SPG Account profile after you have logged into your account. Also, you have the option to opt-out from taking receipt of notifications and promotional information sent to you via email by SPG Pay. You may elect to do so, and thereby unsubscribe from email correspondence, by simply following the unsubscribe instructions which will be provided in each email correspondence sent to you by SPG or you can contact us at firstname.lastname@example.org.
From time-to-time we may request information from you via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information and demographic information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our service and/or this web site.
Notification of Changes
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
For Vermont Account Holders Only
If your SPG Merchant Account has a Vermont billing address, we will automatically treat your account as if you had opted out as set forth in this notice. We may share your name and contact information, and information about our transactions or experiences with you, with credit reporting agencies.
How to Access and Update Your Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove on our site or deactivate it by clicking the Edit My Profile link after you log on to your SPG Account or by contacting us at SPG Customer Service or at the contact information listed below. We will respond to your request to access within 30 days.
75 S Broadway Suite 400
White Plains, NY 10605